FAQ

To ensure a safe and comfortable stay for all our guests, we require that individuals be at least 21 years of age to reserve and check into a room.

We are a small Kennebunk hotel; therefore, cancellations affect us significantly. If you find it necessary to change or cancel your reservation, please refer to the following schedule here.

We require a minimum of 48 hours' notice to receive a refund of your deposit, less a $50 administration fee. Please note, guests are always welcome to send a friend or family member to take their place as a guest of the Grand Hotel.

Reservations for the Grand Hotel can be made by telephone or online. A room is not reserved until a credit card has been obtained for deposit. 

All deposits will be charged at the time of booking and applies to any and all date(s) of your reservation. We accept Visa, MasterCard, Discover, and American Express. Cash, check and gift certificates issued by the Grand Hotel and the Kennebunkport Resort Collection are also accepted. If you plan on using a gift certificate, please let us know at the time of booking.

Our property cannot accommodate pets. However, our sister hotels, The Lodge on the Cove, Luxury Cottages at Hidden Pond, the Ivy Cottage at Cape Arundel Inn & Resort, and Yachtsman Hotel and Marina Club, are dog-friendly hotels in Kennebunkport, ME.

Check-in is guaranteed by 3:00 PM. Our team is available 24-hours a day and can assist with overnight arrivals. Check-out time is prior to 11:00 AM.

A resort fee of $20 per night, 9% Maine State Sales Tax, 2% Destination Fee, and a 1% Community Impact Fee are applied to all room reservations.

• Included in the nightly resort fee is: wireless internet access, beach cruiser bikes (seasonal), two-hour kayak rental (seasonal), on-site parking, and morning breakfast bites.
• Our Destination Fee is collected to fund the promotion of Kennebunkport as a destination, support the growth of attractions and events in the area, and to sustain other tourism development initiatives.
• The Kennebunkport Resort Collection is committed to keeping the Kennebunks a welcoming locale and building up our community through charitable and service initiatives. Our focuses are affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

The Grand Hotel is 100% non-smoking. Smoking is not permitted anywhere on the property. There is a $250 cleaning fee if we find guests have smoked in or outside of the rooms.

The Grand Hotel is committed to becoming an environmental leader in the hospitality industry by pursuing Environmental Leadership Certification. Our goals include minimizing our environmental impact through sustainable practices such as energy efficiency, waste reduction, and sourcing eco-friendly products. We aim to enhance our operational efficiency, engage our guests and staff in our sustainability efforts, and strengthen our brand value by demonstrating our commitment to the planet. This certification will not only affirm our dedication to environmental stewardship but also provide us with a competitive advantage by appealing to eco-conscious consumers, ultimately contributing to the well-being of our communities and the environment at large.

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